FrankieOne

All Systems Operational

About This Site

FrankieOne - Single API, 300+ data sources

Frankie connects global ID verification, eKYC, AML and fraud providers to enable data led decisions and provide a single unified view

Uptime over the past 90 days. View historical uptime.
Production API ? Operational
90 days ago
100.0 % uptime
Today
Production V2 API ? Operational
90 days ago
100.0 % uptime
Today
Frankie Components Operational
90 days ago
100.0 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Smart UI ? Operational
90 days ago
100.0 % uptime
Today
OneSDK ? Operational
90 days ago
100.0 % uptime
Today
KYC ? Operational
90 days ago
100.0 % uptime
Today
KYB ? Operational
90 days ago
100.0 % uptime
Today
Vendor Services ? Operational
90 days ago
100.0 % uptime
Today
International Business Verification ? Operational
90 days ago
100.0 % uptime
Today
KYT ? Operational
90 days ago
100.0 % uptime
Today
Biometrics ? Operational
90 days ago
100.0 % uptime
Today
Australian Datasources Operational
90 days ago
99.96 % uptime
Today
Primary ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Secondary ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Business Verification ? Operational
90 days ago
99.85 % uptime
Today
New Zealand Datasources Operational
90 days ago
99.49 % uptime
Today
ID Verification ? Operational
90 days ago
98.99 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
US Datasources Operational
90 days ago
100.0 % uptime
Today
ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Canada Datasources Operational
90 days ago
100.0 % uptime
Today
ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Global Datasources Operational
90 days ago
100.0 % uptime
Today
ID Verification Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Notice of Scheduled Service Provider Maintenance - Australia - API Connect Oct 18, 2025 22:00 - Oct 19, 2025 08:00 AEDT

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

*Start Time: Saturday, October 18, 10:00 PM (Sydney, Australia time)
*Estimated Finish Time: Sunday, October 19, 8:00 AM (Sydney, Australia time)
*Estimated Duration: 10 hours
*Customer Outage Expected? Yes
*Affected Region and Data Source: Australia and API Connect

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Oct 09, 2025 - 10:45 AEDT
Oct 17, 2025

No incidents reported today.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025
Planned Database Maintenance
Completed - The scheduled maintenance has been completed.
Oct 14, 16:45 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 16:00 AEDT
Scheduled - We are performing scheduled database maintenance on our environment. Service may be interrupted up to 5 minutes during this window, but our team will be closely monitoring system availability
Sep 29, 10:03 AEST
Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025
Notice of Scheduled Service Provider Maintenance - Australia - Business API
Completed - The scheduled maintenance has been completed.
Oct 11, 08:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 20:00 AEDT
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

*Start time: Friday, October 10th, 2025, 8:00 PM Sydney Australia time (AEDT).
*Estimated finish time: Saturday, October 11th, 2025, 8:00 AM Sydney Australia time (AEDT).
*Estimated Duration: 12 hours
*Customer outage is expected? Yes
*Affected Region and Data source: Australia and Business API

During this time, their service will be unavailable; however, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Sep 19, 13:58 AEST
Oct 10, 2025
Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

Oct 7, 2025

No incidents reported.

Oct 6, 2025

No incidents reported.

Oct 5, 2025
Notice of Scheduled Service Provider Maintenance - Australia - Business API
Completed - The scheduled maintenance has been completed.
Oct 5, 14:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 08:01 AEDT
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

*Start time: Sunday, October 5, 2025, 8:00 AM AEDT (Sydney, Australia)
*Estimated finish time: Sunday, October 5, 2025, 2:00 PM AEDT (Sydney, Australia)
*Estimated duration: 6 hours
*Customer outage expected? Yes
*Affected region and data source: Australia and Business API

During this time, their service will be unavailable; however, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Sep 19, 14:04 AEST
Notice of Scheduled Service Provider Maintenance - Australia - Passport
Completed - The scheduled maintenance has been completed.
Oct 5, 08:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 06:00 AEDT
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Sunday, 5th October 2025, 6:00 AM Sydney, Australia time

Estimated Finish Time: Sunday, 5th October 2025, 8:00 AM Sydney, Australia time

Estimated Duration: 2 hours

Customer Outage Expected? Yes

Affected Region and Data Source: Australia and Passport

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Oct 1, 16:19 AEST
Oct 4, 2025
Notice of Scheduled Service Provider Maintenance - Australia - Business API
Completed - The scheduled maintenance has been completed.
Oct 4, 17:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 08:00 AEST
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

*Start time: Saturday, October 4, 2025, 8:00 AM AEST (Sydney, Australia)
*Estimated finish time: Saturday, October 4, 2025, 5:00 PM AEST (Sydney, Australia)
*Estimated duration: 9 hours
*Customer outage expected? Yes
*Affected region and data source: Australia and Business API

During this time, their service will be unavailable; however, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Sep 19, 14:01 AEST
Oct 3, 2025

No incidents reported.

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