The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 6th September 2025, 20:00 Sydney Australia time. * Estimated finish time: Sunday, 7th September 2025, 14:00 Sydney Australia time. * Estimated Duration: 18 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia Credit Reports
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Aug 28, 2025 - 18:33 AEST
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 20th September 2025, 8:00 Sydney Australia time. * Estimated finish time: Saturday, 20th September 2025, 11:30 Sydney Australia time. * Estimated Duration: 3 hours and 30 minutes * Customer outage is expected? Yes * Affected Region and Data source: Australia Credit Reports
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Aug 28, 2025 - 18:47 AEST
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: September 19, 2025 at 10:30 PM UTC (September 20, 8:30 AM AEST) * Estimated finish time: September 20, 2025 at 2:00 AM UTC (12:00 PM AEST) * Estimated Duration: Approximately 3 hours and 30 minutes * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Aug 28, 2025 - 08:30 AEST
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 20th September 2025, 18:30 Sydney Australia time. * Estimated finish time: Sunday, 21st September 2025, 18:30 Sydney Australia time. * Estimated Duration: 24 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia Credit Reports
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Aug 28, 2025 - 18:37 AEST
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: September 20, 2025 at 22:00 UTC (8:00 AM September 21, AEST) * Estimated finish time: September 21, 2025 at 04:00 UTC (2:00 PM September 21, AEST) * Estimated Duration: Approximately 6 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Aug 28, 2025 - 01:55 AEST
Completed -
The scheduled maintenance has been completed.
Aug 31, 18:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 20:00 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Friday, 29th August 2025, 20:00 Sydney Australia time. * Estimated finish time: Sunday, 31st August 2025, 18:00 Sydney Australia time. * Estimated Duration: 46 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Non-ID verification.
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Aug 28, 02:04 AEST
Completed -
The scheduled maintenance has been completed.
Aug 31, 16:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 08:00 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
Start Time: Sunday, 31 August 2025, 8:00 AM Sydney, Australia time
Estimated Finish Time: Sunday, 31 August 2025, 4:00 PM Sydney, Australia time
Estimated Duration: 8 hours
Customer Outage Expected? Yes
Affected Region and Data Source: NSW and BDM
During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Aug 26, 12:04 AEST
Completed -
The scheduled maintenance has been completed.
Aug 31, 11:45 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 05:01 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Sunday, 31st August 2024, 05:00 Sydney Australia time. * Estimated finish time: Sunday, 31st August 2024, 11:45 Sydney Australia time. * Estimated Duration: 6.45 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Driving License
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Aug 19, 14:42 AEST
Completed -
The scheduled maintenance has been completed.
Aug 31, 09:30 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 05:01 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Sunday, 31st August 2024, 05:00 Sydney Australia time. * Estimated finish time: Sunday, 31st August 2024, 9:45 Sydney Australia time. * Estimated Duration: 4 hours and 30 minutes * Customer outage is expected? Yes * Affected Region and Data source: Australia and Driving License
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Aug 26, 10:41 AEST
Completed -
The scheduled maintenance has been completed.
Aug 31, 09:30 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 05:00 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
Start Time: Sunday, 31 August 2025, 05:00AM Sydney, Australia time
Estimated Finish Time: Sunday, 31 August 2025, 09:30AM Sydney, Australia time
Estimated Duration: 4 hours and 30 minutes
Customer Outage Expected? Yes
Affected Region and Data Source: Australia and Driver Licence
During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Aug 31, 05:00 AEST
Completed -
The scheduled maintenance has been completed.
Aug 31, 06:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 03:00 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
*Start Time: Sunday, 31st August, 00:00 Sydney, Australia time *Estimated Finish Time: Sunday, 31st August, 03:00 Sydney, Australia time *Estimated Duration: 3 hours *Customer Outage Expected? Yes *Affected Region and Data Source: Australia and API Connect
During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Aug 26, 11:02 AEST
Completed -
The scheduled maintenance has been completed.
Aug 29, 18:45 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 18:45 AEST
Scheduled -
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Thursday, 28th August 2025, 18:30 Sydney Australia time. * Estimated finish time: Friday, 29th August 2025, 18:30 Sydney Australia time. * Estimated Duration: 24 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia Credit Reports
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Aug 28, 18:42 AEST
Completed -
The scheduled maintenance has been completed.
Aug 28, 07:30 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 07:00 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
Start Time: Thursday, August 28 7:00 AM Sydney, Australia time Estimated Finish Time: Thursday, August 28 7:30 AM Sydney, Australia time Estimated Duration: 30 minutes Customer Outage Expected? Yes Affected Region and Data Source: Australia
During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Aug 28, 02:31 AEST
Resolved -
We have confirmed with the vendor that the underlying issue impacting NZ DIA services was resolved on 25 August 2025 at 15:55 NZST (13:55 AEST).
All services are now operating as expected. We will continue to monitor, but no further impact is anticipated.
Aug 26, 12:58 AEST
Investigating -
We are currently observing intermittent outages impacting services with the NZ DIA. Our engineering team has reviewed and confirmed this aligns with maintenance activity noted on the vendor’s status page.
Impact: Some verification checks may fail or timeout during this period.
Next Steps: We have reached out to the vendor for further details on the start time and expected completion of maintenance. We will continue to monitor and provide updates as they become available.
Aug 23, 12:35 AEST
Completed -
The scheduled maintenance has been completed.
Aug 26, 08:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 05:01 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
Start Time: Tuesday, 26 August 2025, 5:00 AM Sydney, Australia time Estimated Finish Time: Tuesday, 26 August 2025, 8:00 PM Sydney, Australia time Estimated Duration: 3 hours Customer Outage Expected? Yes Affected Region and Data Source: Australia and Visa
During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Aug 18, 11:22 AEST
Completed -
The scheduled maintenance has been completed.
Aug 26, 08:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 05:00 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
Start Time: Tuesday, August 26 5:00 AM Sydney, Australia time Estimated Finish Time: Tuesday, August 26 8:00 AM Sydney, Australia time Estimated Duration: 3 hours Customer Outage Expected? Yes Affected Region and Data Source: Australia and Visa
During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Aug 14, 11:28 AEST
Completed -
The scheduled maintenance has been completed.
Aug 26, 00:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 20:00 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Monday, 25th August, 8:00 PM Sydney Australia time. * Estimated finish time: Monday, 25th August, 8:00 PM Sydney Australia time. * Estimated Duration: 4 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Electoral Commission
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Aug 19, 14:58 AEST
Completed -
The scheduled maintenance has been completed.
Aug 25, 09:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 08:00 AEST
Scheduled -
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Sunday, 25th August 2025, 08:00 Sydney Australia time. * Estimated finish time: Sunday, 25th August 2025, 12:00 Sydney Australia time. * Estimated Duration: 4 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Aug 7, 18:16 AEST
Completed -
The scheduled maintenance has been completed.
Aug 25, 08:01 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 05:01 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
Start Time: Monday, 25 August 2025, 5:00 AM Sydney, Australia time Estimated Finish Time: Monday, 25 August 2025, 8:00 AM Sydney, Australia time Estimated Duration: 3 hours Customer Outage Expected? Yes Affected Region and Data Source: Australia and Visa
During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Aug 18, 11:09 AEST
Completed -
The scheduled maintenance has been completed.
Aug 25, 08:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 05:00 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
Start Time: Monday, August 25 5:00 AM Sydney, Australia time Estimated Finish Time: Monday, August 25 8:00 AM Sydney, Australia time Estimated Duration: 3 hours Customer Outage Expected? Yes Affected Region and Data Source: Australia and Visa
During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Aug 14, 11:25 AEST
Completed -
The scheduled maintenance has been completed.
Aug 24, 18:30 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 18:30 AEST
Scheduled -
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 23rd August 2025, 18:30 Sydney Australia time. * Estimated finish time: Sunday, 24th August 2025, 18:30 Sydney Australia time. * Estimated Duration: 24 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Jul 28, 16:00 AEST
Completed -
The scheduled maintenance has been completed.
Aug 24, 17:01 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 09:01 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
Start Time: Sunday, 24 August 2025, 9:00 AM Sydney, Australia time Estimated Finish Time: Sunday 23 August 2025, 5:00 PM Sydney, Australia time Estimated Duration: 8 hours Customer Outage Expected? Yes Affected Region and Data Source: Australia and Visa
During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Aug 18, 11:19 AEST
Completed -
The scheduled maintenance has been completed.
Aug 24, 17:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 09:00 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Sunday, August 24, 2025 9:00am Sydney Australia time. * Estimated finish time: Sunday, August 24, 2025 5:00pm Sydney Australia time. * Estimated Duration: 8 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Visa
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Aug 14, 11:38 AEST
Completed -
The scheduled maintenance has been completed.
Aug 24, 08:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 22:00 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
*Start Time: Saturday, 23rd August, 22:00 Sydney, Australia time *Estimated Finish Time: Sunday, 24th August, 08:00 Sydney, Australia time *Estimated Duration: 10 hours *Customer Outage Expected? Yes *Affected Region and Data Source: Australia and API Connect
During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Aug 7, 12:02 AEST
Completed -
The scheduled maintenance has been completed.
Aug 23, 20:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 20:00 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
Start Time: Friday, 22 August 2025, 8:00 PM Sydney, Australia time
Estimated Finish Time: Saturday, 23 August 2025, 8:00 PM Sydney, Australia time
Estimated Duration: 24 hours
Customer Outage Expected? Yes
Affected Region and Data Source: VIC, Australia and BDM
During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Aug 20, 19:46 AEST
Completed -
The scheduled maintenance has been completed.
Aug 21, 00:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 22:00 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
Start Time: Wednesday, 20 August 2025, 22:00 Sydney, Australia time
Estimated Finish Time: Wednesday, 20 August 2025, 23:59 Sydney, Australia time
Estimated Duration: 2 hours
Customer Outage Expected? Yes
Affected Region and Data Source: Australia and API Connect
During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Aug 18, 10:48 AEST
Completed -
The scheduled maintenance has been completed.
Aug 20, 23:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 20:00 AEST
Scheduled -
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Wednesday, 20th August 2025, 06:00 PM Sydney Australia time. * Estimated finish time: Wednesday, 20th August 2025, 11:00 PM Sydney Australia time. * Estimated Duration: 5 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Aug 20, 19:55 AEST
Completed -
The scheduled maintenance has been completed.
Aug 20, 18:01 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 17:00 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
Start Time: Wednesday, 20 August 2025, 5:00 PM Sydney, Australia time
Estimated Finish Time: Wednesday, 20 August 2025, 6:00 PM Sydney, Australia time
Estimated Duration: 1 hour
Customer Outage Expected? Yes
Affected Region and Data Source: TAS and BDM
During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Aug 8, 11:46 AEST
Completed -
The scheduled maintenance has been completed.
Aug 20, 18:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 17:01 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
Start Time: 20 August 2025 — 5:00PM AEST Estimated Finish Time: 20 August 2025 — 6:00PM AEST Estimated Duration: 1 hours Customer Outage Expected? Yes Affected Region and Data Source: Australia and Birth, Death and Marriage Certificate
During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Aug 7, 15:57 AEST
Completed -
The scheduled maintenance has been completed.
Aug 19, 18:30 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 17:30 AEST
Scheduled -
We are performing scheduled maintenance on our Production V2 environment. This work is to monitor system performance under controlled conditions. We do not anticipate any service disruption, but our team will be closely monitoring system availability.
Aug 18, 13:44 AEST
Resolved -
The Australian Visa verification service experienced an unscheduled outage, impacting the ability to process document verifications. During this period, you may have received intermittent 'S' responses from the verification system. The issue has since been resolved.
Start Time: 12:10 AM AEST, 18 August 2025 End Time: 1:50 AM AEST, 18 August 2025
Aug 18, 00:10 AEST