FrankieOne
Elevated API Errors - AU Passports
Investigating - The Australian Document Verification Service has advised that they are experiencing intermittent errors processing passport verifications.

Start time: 11:17 07/03/25
Apr 04, 2025 - 13:43 AEDT
Elevated API Errors - Australia
Investigating - We're experiencing an elevated level of API errors for Non-ID verification in Australia and are currently looking into the issue.
Mar 20, 2025 - 19:55 AEDT

About This Site

FrankieOne - Single API, 300+ data sources

Frankie connects global ID verification, eKYC, AML and fraud providers to enable data led decisions and provide a single unified view

Uptime over the past 90 days. View historical uptime.
Production API ? Operational
90 days ago
100.0 % uptime
Today
Frankie Components Operational
90 days ago
100.0 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Smart UI ? Operational
90 days ago
100.0 % uptime
Today
OneSDK ? Operational
90 days ago
100.0 % uptime
Today
Vendor Services ? Operational
90 days ago
99.95 % uptime
Today
KYC ? Operational
90 days ago
100.0 % uptime
Today
KYB ? Operational
90 days ago
99.83 % uptime
Today
KYT ? Operational
90 days ago
100.0 % uptime
Today
Biometrics ? Operational
90 days ago
99.98 % uptime
Today
Australian Datasources Degraded Performance
90 days ago
99.97 % uptime
Today
Primary ID Documents ? Degraded Performance
90 days ago
100.0 % uptime
Today
Secondary ID Documents ? Operational
90 days ago
99.92 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
New Zealand Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
North American Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Global Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Notice of Scheduled Service Provider Maintenance Apr 5, 2025 14:00-23:45 AEDT

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday 5th April 2025, 02:00 PM Sydney Australia time.
* Estimated finish time: Saturday 5th April 2025, 11:45 PM Sydney Australia time.
* Estimated Duration: 9 Hours 45 Minutes
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Visa

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Mar 31, 2025 - 13:38 AEDT

Notice of Scheduled Service Provider Maintenance - Australia - Visa Apr 5, 2025 14:00-23:45 AEDT

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Saturday, 5 April 2025, 2:00 PM Sydney, Australia time

Estimated Finish Time: Saturday, 5 April 2025, 11:45 PM Sydney, Australia time

Estimated Duration: 9 hours 45 minutes

Customer Outage Expected? Yes

Affected Region and Data Source: Australia and Visa

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Apr 03, 2025 - 10:01 AEDT

Notice of Scheduled Service Provider Maintenance - Australia - Core Bureau Apr 6, 2025 02:00-04:00 AEST

Update - We will be undergoing scheduled maintenance during this time.
Apr 02, 2025 - 15:47 AEDT
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Sunday, April 6, 2025, 02:00 Sydney, Australia time

Estimated Finish Time: Sunday, April 6, 2025, 04:00 Sydney, Australia time

Estimated Duration: 2 hours

Customer Outage Expected? Yes

Affected Region and Data Source: Australia and Core Bureau

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Apr 02, 2025 - 15:45 AEDT

Notice of Scheduled Service Provider Maintenance - Australia - Passport Apr 6, 2025 03:00-04:30 AEST

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Sunday, 6 April 2025, 3:00 AM Sydney, Australia time

Estimated Finish Time: Sunday, 6 April 2025, 4:30 AM Sydney, Australia time

Estimated Duration: 1.5 hours

Customer Outage Expected? Yes

Affected Region and Data Source: Australia and Passport

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Apr 04, 2025 - 10:01 AEDT

Notice of Scheduled Service Provider Maintenance Apr 6, 2025 03:00-04:30 AEST

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Sunday, 6th April 2025, 03:00 AM Sydney Australia time.
* Estimated finish time: Sunday, 6th April 2025, 04:30 AM Sydney Australia time.
* Estimated Duration: 1 Hours 30 Minutes
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Passport

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Mar 31, 2025 - 17:05 AEDT

Notice of Scheduled Service Provider Maintenance Apr 6, 2025 08:00-14:00 AEST

The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Sunday, 6th April 2025, 08:00 Sydney Australia time.
* Estimated finish time: Sunday, 6th April 2025, 14:00 Sydney Australia time.
* Estimated Duration: 6 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Mar 13, 2025 - 13:03 AEDT

Notice of Scheduled Service Provider Maintenance Apr 9, 2025 20:00-22:00 AEST

The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Wednesday, 9th April 2025, 20:00 Sydney Australia time.
* Estimated finish time: Wednesday, 9th April 2025, 22:00 Sydney Australia time.
* Estimated Duration: 2 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Mar 28, 2025 - 13:25 AEDT

Notice of Scheduled Service Provider Maintenance Apr 11, 2025 22:00 - Apr 12, 2025 01:00 AEST

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Friday, April 11, 2025, 22:00 Sydney Australia time.
* Estimated finish time: Saturday, April 12, 2025, 01:00 Sydney Australia time.
* Estimated Duration: 3 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Core Bureau

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Apr 03, 2025 - 19:39 AEDT

Notice of Scheduled Service Provider Maintenance - Australia - API Connect Apr 12, 2025 22:00 - Apr 14, 2025 08:00 AEST

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Saturday, April 12, 22:00 Sydney, Australia time

Estimated Finish Time: Sunday, April 13, 08:00 Sydney, Australia time

Estimated Duration: 10 hours

Customer Outage Expected? Yes

Affected Region and Data Source: Australia and API Connect

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Apr 02, 2025 - 15:46 AEDT

Notice of Scheduled Service Provider Maintenance May 3, 2025 08:00 - May 4, 2025 18:30 AEST

The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 3rd May 2025, 08:00 Sydney Australia time.
* Estimated finish time: Sunday, 4th May 2025, 18:30 Sydney Australia time.
* Estimated Duration: 34 hours 30 Minutes
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Mar 28, 2025 - 13:32 AEDT

Notice of Scheduled Service Provider Maintenance May 3, 2025 21:00 - May 4, 2025 06:00 AEST

The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 3rd May 2025, 21:00 Sydney Australia time.
* Estimated finish time: Sunday, 4th May 2025, 06:00 Sydney Australia time.
* Estimated Duration: 9 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Apr 04, 2025 - 11:53 AEDT
Apr 4, 2025
Notice of Scheduled Service Provider Maintenance - KYB
Completed - The scheduled maintenance has been completed.
Apr 4, 00:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 20:00 AEDT
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: April 03, 2025, 20:00 Sydney Australia time.
* Estimated finish time: April 04, 2025, 00:00 Sydney Australia time.
* Estimated Duration: 4 hours
* Customer outage is expected? Yes
* Workaround: N/A
* Affected Region and Data source: Credit reports and search, Partner services (ABR)

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Apr 3, 20:00 AEDT
Apr 3, 2025
Elevated API Errors - Australian Documents
Resolved - The Australian Document Verification Service has advised that they are experiencing intermittent errors processing document verifications.
You may receive intermittent S responses from a document verification.

Start Time: 9:40AM AEDT
End Time: 10:25AM AEDT
Apr 3, 09:30 AEDT
Apr 2, 2025
Notice of Scheduled Service Provider Maintenance - Australia - BDM
Completed - The scheduled maintenance has been completed.
Apr 2, 20:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 17:00 AEDT
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Wednesday, 2 April 2025, 5:00PM Sydney, Australia time

Estimated Finish Time: Wednesday, 2 April 2025, 8:30PM Sydney, Australia time

Estimated Duration: 3.5 hours

Customer Outage Expected? Yes

Affected Region and Data Source: Victoria, Australia and BDM

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Apr 1, 19:58 AEDT
Apr 1, 2025
Elevated API Errors - Australian Documents
Resolved - The Document Verification Service in Australia has confirmed that the issue impacting the documents was resolved on 01 April 2025 at 14:58 AEDT.
Apr 1, 16:56 AEDT
Investigating - The Australian Document Verification Service has advised that they are experiencing intermittent errors processing document verifications.

Users may receive system errors 'S' responses until the issue is resolved.

Start Time: 13:07 AEDT
Apr 1, 13:43 AEDT
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Apr 1, 08:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 05:00 AEDT
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Tuesday, 1st April 2025, 05:00 AM Sydney Australia time.
* Estimated finish time: Tuesday, 1st April 2025, 08:00 AM Sydney Australia time.
* Estimated Duration: 3 Hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Visa

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Mar 18, 11:17 AEDT
Mar 31, 2025
Elevated API Errors - Australia
Resolved - We experienced an increased number of API errors in Australia, specifically impacting Passport and other document verification processes. Users might have received intermittent system errors 'S' responses.

The incident was resolved on 29th March, 2025.

Start time: 12:35 AEDT
End time: 15:35 AEDT
Mar 31, 11:00 AEDT
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Mar 31, 08:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 05:00 AEDT
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Monday, 31st March 2025, 05:00 AM Sydney Australia time.
* Estimated finish time: Monday, 31st March 2025, 08:00 AM Sydney Australia time.
* Estimated Duration: 3 Hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Visa

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Mar 18, 10:37 AEDT
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Mar 31, 00:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 08:00 AEDT
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Sunday 30th March 2025, 8:00 AM Sydney, Australia time
Estimated Finish Time: Sunday 30th March 2025, 11:59 PM Sydney, Australia time
Estimated Duration: 16 hours
Customer Outage Expected? Yes
Affected Region and Data Source: Australia and Birth, Date and Marriage Certificate

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Mar 27, 14:29 AEDT
Mar 30, 2025
Mar 29, 2025
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Mar 29, 18:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 08:00 AEDT
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 29th March 2025, 08:00 Sydney Australia time.
* Estimated finish time: Sunday, 30th March 2025, 18:00 Sydney Australia time.
* Estimated Duration: 10 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Mar 6, 15:08 AEDT
Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025
Elevated API Errors - Australia
Resolved - We experienced an increased number of API errors in Australia, specifically impacting Passport and other document verification processes. Users might have received intermittent system errors 'S' responses or checks might have been failed for entities.

The incident was resolved on 26th March, 2025.

Start time: 02:54 AEDT
End time: 04:00 AEDT
Mar 26, 02:00 AEDT
Mar 25, 2025
Elevated API Errors - Australia
Resolved - We experienced an increased number of API errors in Australia, specifically impacting Passport and other document verification processes. Users might have received intermittent system errors 'S' responses.

The incident was resolved on 25th March, 2025.

As a result, you may have encountered intermittent system errors returning ‘S’ responses.

Start time: 21:00 AEDT
End time: 21:59 AEDT
Mar 25, 21:00 AEDT
Mar 24, 2025

No incidents reported.

Mar 23, 2025
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Mar 23, 18:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 18:30 AEDT
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 22nd March 2025, 18:30 Sydney Australia time.
* Estimated finish time: Sunday, 23rd March 2025, 18:30 Sydney Australia time.
* Estimated Duration: 24 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Mar 6, 15:05 AEDT
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Mar 23, 16:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 08:00 AEDT
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Saturday, 23 March 2025, 8:00AM Sydney, Australia time
Estimated Finish Time: Saturday, 23 March 2025, 4:00AM Sydney, Australia time
Estimated Duration: 4 hours
Customer Outage Expected? Yes
Affected Region and Data Source: Australia and Birth, Death and Marriage Certificate

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Mar 21, 10:54 AEDT
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Mar 23, 06:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 18:31 AEDT
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 22nd March 2025, 18:30 Sydney Australia time.
* Estimated finish time: Sunday, 23rd March 2025, 06:30 Sydney Australia time.
* Estimated Duration: 12 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Mar 10, 15:12 AEDT
Mar 22, 2025
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Mar 22, 04:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 00:00 AEDT
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Saturday, 22 March 2025, 12:00AM Sydney, Australia time
Estimated Finish Time: Saturday, 22 March 2025, 4:00AM Sydney, Australia time
Estimated Duration: 4 hours
Customer Outage Expected? Yes
Affected Region and Data Source: Australia and Visa

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Mar 20, 12:59 AEDT
Mar 21, 2025
Third Party Vendor Service Outage - Biometrics Checks
Resolved - We are marking the incident related to Biometrics Checks as resolved. The issue started at approximately 8:00 PM AEDT on 20/03/2025 and was resolved at 9:25 PM AEDT on 21/03/2025.

Please reach out to us in case of any further concerns.
Mar 21, 15:48 AEDT
Monitoring - We have received confirmation that the issue is now resolved and we are currently monitoring the situation.
Mar 21, 09:30 AEDT
Investigating - The third-party vendor is experiencing an unplanned outage affecting biometrics checks. Their team has identified the issue and is working on a fix.
Mar 21, 09:05 AEDT
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