Investigating - We're experiencing an elevated level of API errors for Non-ID verification in Australia and are currently looking into the issue.
Mar 20, 2025 - 19:55 AEDT
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
Start Time: Wednesday, 2 April 2025, 5:00PM Sydney, Australia time
Estimated Finish Time: Wednesday, 2 April 2025, 8:30PM Sydney, Australia time
Estimated Duration: 3.5 hours
Customer Outage Expected? Yes
Affected Region and Data Source: Victoria, Australia and BDM
During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Apr 01, 2025 - 19:58 AEDT
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday 5th April 2025, 02:00 PM Sydney Australia time. * Estimated finish time: Saturday 5th April 2025, 11:45 PM Sydney Australia time. * Estimated Duration: 9 Hours 45 Minutes * Customer outage is expected? Yes * Affected Region and Data source: Australia and Visa
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Mar 31, 2025 - 13:38 AEDT
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
Start Time: Sunday, April 6, 2025, 02:00 Sydney, Australia time
Estimated Finish Time: Sunday, April 6, 2025, 04:00 Sydney, Australia time
Estimated Duration: 2 hours
Customer Outage Expected? Yes
Affected Region and Data Source: Australia and Core Bureau
During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Apr 02, 2025 - 15:45 AEDT
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Sunday, 6th April 2025, 03:00 AM Sydney Australia time. * Estimated finish time: Sunday, 6th April 2025, 04:30 AM Sydney Australia time. * Estimated Duration: 1 Hours 30 Minutes * Customer outage is expected? Yes * Affected Region and Data source: Australia and Passport
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Mar 31, 2025 - 17:05 AEDT
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Sunday, 6th April 2025, 08:00 Sydney Australia time. * Estimated finish time: Sunday, 6th April 2025, 14:00 Sydney Australia time. * Estimated Duration: 6 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Mar 13, 2025 - 13:03 AEDT
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Wednesday, 9th April 2025, 20:00 Sydney Australia time. * Estimated finish time: Wednesday, 9th April 2025, 22:00 Sydney Australia time. * Estimated Duration: 2 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Mar 28, 2025 - 13:25 AEDT
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 3rd May 2025, 08:00 Sydney Australia time. * Estimated finish time: Sunday, 4th May 2025, 18:30 Sydney Australia time. * Estimated Duration: 34 hours 30 Minutes * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Mar 28, 2025 - 13:32 AEDT
Resolved -
The Document Verification Service in Australia has confirmed that the issue impacting the documents was resolved on 01 April 2025 at 14:58 AEDT.
Apr 1, 16:56 AEDT
Investigating -
The Australian Document Verification Service has advised that they are experiencing intermittent errors processing document verifications.
Users may receive system errors 'S' responses until the issue is resolved.
Completed -
The scheduled maintenance has been completed.
Apr 1, 08:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 05:00 AEDT
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Tuesday, 1st April 2025, 05:00 AM Sydney Australia time. * Estimated finish time: Tuesday, 1st April 2025, 08:00 AM Sydney Australia time. * Estimated Duration: 3 Hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Visa
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Mar 18, 11:17 AEDT
Resolved -
We experienced an increased number of API errors in Australia, specifically impacting Passport and other document verification processes. Users might have received intermittent system errors 'S' responses.
The incident was resolved on 29th March, 2025.
Start time: 12:35 AEDT End time: 15:35 AEDT
Mar 31, 11:00 AEDT
Completed -
The scheduled maintenance has been completed.
Mar 31, 08:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 05:00 AEDT
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Monday, 31st March 2025, 05:00 AM Sydney Australia time. * Estimated finish time: Monday, 31st March 2025, 08:00 AM Sydney Australia time. * Estimated Duration: 3 Hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Visa
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Mar 18, 10:37 AEDT
Completed -
The scheduled maintenance has been completed.
Mar 31, 00:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 08:00 AEDT
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
Start Time: Sunday 30th March 2025, 8:00 AM Sydney, Australia time Estimated Finish Time: Sunday 30th March 2025, 11:59 PM Sydney, Australia time Estimated Duration: 16 hours Customer Outage Expected? Yes Affected Region and Data Source: Australia and Birth, Date and Marriage Certificate
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Mar 27, 14:29 AEDT
Completed -
The scheduled maintenance has been completed.
Mar 29, 18:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 08:00 AEDT
Scheduled -
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 29th March 2025, 08:00 Sydney Australia time. * Estimated finish time: Sunday, 30th March 2025, 18:00 Sydney Australia time. * Estimated Duration: 10 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Mar 6, 15:08 AEDT
Resolved -
We experienced an increased number of API errors in Australia, specifically impacting Passport and other document verification processes. Users might have received intermittent system errors 'S' responses or checks might have been failed for entities.
The incident was resolved on 26th March, 2025.
Start time: 02:54 AEDT End time: 04:00 AEDT
Mar 26, 02:00 AEDT
Resolved -
We experienced an increased number of API errors in Australia, specifically impacting Passport and other document verification processes. Users might have received intermittent system errors 'S' responses.
The incident was resolved on 25th March, 2025.
As a result, you may have encountered intermittent system errors returning ‘S’ responses.
Start time: 21:00 AEDT End time: 21:59 AEDT
Mar 25, 21:00 AEDT
Completed -
The scheduled maintenance has been completed.
Mar 23, 18:30 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 18:30 AEDT
Scheduled -
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 22nd March 2025, 18:30 Sydney Australia time. * Estimated finish time: Sunday, 23rd March 2025, 18:30 Sydney Australia time. * Estimated Duration: 24 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Mar 6, 15:05 AEDT
Completed -
The scheduled maintenance has been completed.
Mar 23, 16:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 08:00 AEDT
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
Start Time: Saturday, 23 March 2025, 8:00AM Sydney, Australia time Estimated Finish Time: Saturday, 23 March 2025, 4:00AM Sydney, Australia time Estimated Duration: 4 hours Customer Outage Expected? Yes Affected Region and Data Source: Australia and Birth, Death and Marriage Certificate
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Mar 21, 10:54 AEDT
Completed -
The scheduled maintenance has been completed.
Mar 23, 06:30 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 18:31 AEDT
Scheduled -
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 22nd March 2025, 18:30 Sydney Australia time. * Estimated finish time: Sunday, 23rd March 2025, 06:30 Sydney Australia time. * Estimated Duration: 12 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Mar 10, 15:12 AEDT
Completed -
The scheduled maintenance has been completed.
Mar 22, 04:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 00:00 AEDT
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
Start Time: Saturday, 22 March 2025, 12:00AM Sydney, Australia time Estimated Finish Time: Saturday, 22 March 2025, 4:00AM Sydney, Australia time Estimated Duration: 4 hours Customer Outage Expected? Yes Affected Region and Data Source: Australia and Visa
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Mar 20, 12:59 AEDT
Resolved -
We are marking the incident related to Biometrics Checks as resolved. The issue started at approximately 8:00 PM AEDT on 20/03/2025 and was resolved at 9:25 PM AEDT on 21/03/2025.
Please reach out to us in case of any further concerns.
Mar 21, 15:48 AEDT
Monitoring -
We have received confirmation that the issue is now resolved and we are currently monitoring the situation.
Mar 21, 09:30 AEDT
Investigating -
The third-party vendor is experiencing an unplanned outage affecting biometrics checks. Their team has identified the issue and is working on a fix.
Mar 21, 09:05 AEDT
Resolved -
We experienced an increased number of API errors in Australia, specifically impacting Passport and other document verification processes. As a result, you may have encountered intermittent system errors returning ‘S’ responses.
Start time: 20:10 19/03/2025 End time: 22:15 19/03/2025
Mar 20, 10:33 AEDT
Completed -
The scheduled maintenance has been completed.
Mar 20, 05:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 03:00 AEDT
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Thursday, 20th March 2025, 03:00 Sydney Australia time * Estimated finish time: Thursday, 20th March 2025, 05:00 Sydney Australia time * Estimated Duration: 2 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and all documents
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Mar 14, 10:29 AEDT
Resolved -
We encountered a higher-than-usual number of API errors specific to Australia, impacting both Medicare and Passport verification processes. The incident was resolved on 16th March, 2025.
Start time: 06:50 PM AEDT End time: 08:58 PM AEDT
Mar 19, 10:15 AEDT