FrankieOne

All Systems Operational

About This Site

FrankieOne - Single API, 300+ data sources

Frankie connects global ID verification, eKYC, AML and fraud providers to enable data led decisions and provide a single unified view

Uptime over the past 90 days. View historical uptime.
Production API ? Operational
90 days ago
100.0 % uptime
Today
Production V2 API ? Operational
90 days ago
100.0 % uptime
Today
Frankie Components Operational
90 days ago
100.0 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Smart UI ? Operational
90 days ago
100.0 % uptime
Today
OneSDK ? Operational
90 days ago
100.0 % uptime
Today
Vendor Services ? Operational
90 days ago
99.95 % uptime
Today
KYC ? Operational
90 days ago
100.0 % uptime
Today
KYB ? Operational
90 days ago
99.83 % uptime
Today
KYT ? Operational
90 days ago
100.0 % uptime
Today
Biometrics ? Operational
90 days ago
99.98 % uptime
Today
Australian Datasources Operational
90 days ago
99.97 % uptime
Today
Primary ID Documents ? Operational
90 days ago
100.0 % uptime
Today
Secondary ID Documents ? Operational
90 days ago
99.92 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
New Zealand Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
North American Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Global Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Notice of Scheduled Service Provider Maintenance Apr 26, 2025 22:00 - Apr 27, 2025 08:00 AEST

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 26th April 2025, 22:00 Sydney Australia time.
* Estimated finish time: Sunday, 27th April 2025, 08:00 Sydney Australia time.
* Estimated Duration: 10 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Non-ID verification

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Apr 25, 2025 - 09:36 AEST

Notice of Scheduled Service Provider Maintenance Apr 28, 2025 05:00-08:00 AEST

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Monday 28th April 2025, 05:00 AM Sydney Australia time.
* Estimated finish time: Monday 28th April 2025, 08:00 AM Sydney Australia time.
* Estimated Duration: 3 Hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Visa

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Apr 15, 2025 - 11:10 AEST

Notice of Scheduled Service Provider Maintenance - Australia- Visa Apr 29, 2025 05:00-08:00 AEST

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Tuesday 29th April 2025, 05:00 AM Sydney Australia time.
* Estimated finish time: Tuesday 29th April 2025, 08:00 AM Sydney Australia time.
* Estimated Duration: 3 Hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Visa

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Apr 15, 2025 - 11:15 AEST

Notice of Scheduled Service Provider Maintenance - Australia - BDM Apr 29, 2025 20:00 - Apr 30, 2025 00:00 AEST

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Tuesday, 29 April 2025, 8:00 PM Sydney, Australia time

Estimated Finish Time: Wednesday, 30 April 2025, 12:00 AM Sydney, Australia time

Estimated Duration: 4 hours

Customer Outage Expected? Yes

Affected Region and Data Source: Australia and BDM

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Apr 17, 2025 - 11:59 AEST

Notice of Scheduled Service Provider Maintenance May 3, 2025 08:00 - May 4, 2025 18:30 AEST

The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 3rd May 2025, 08:00 Sydney Australia time.
* Estimated finish time: Sunday, 4th May 2025, 18:30 Sydney Australia time.
* Estimated Duration: 34 hours 30 Minutes
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Mar 28, 2025 - 13:32 AEDT

Notice of Scheduled Service Provider Maintenance - Australia - Passport May 4, 2025 06:00-08:00 AEST

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Sunday, 4 May, 06:00 Sydney, Australia time

Estimated Finish Time: Sunday, 4 May, 08:00 Sydney, Australia time

Estimated Duration: 2 hours

Customer Outage Expected? Yes

Affected Region and Data Source: Australia and Passport

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Apr 20, 2025 - 16:03 AEST

Notice of Scheduled Service Provider Maintenance May 4, 2025 22:00 - May 5, 2025 04:00 AEST

The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Sunday, May 4th, 2025, 10:00PM Sydney Australia time.
* Estimated finish time: Monday, May 5th, 2025, 4:00AM Sydney Australia time.
* Estimated Duration: 6 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Apr 07, 2025 - 14:31 AEST

Notice of Scheduled Service Provider Maintenance - Australia - API Connect May 7, 2025 22:00 - May 9, 2025 01:00 AEST

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Wednesday, 7 May 2025, 22:00 Sydney, Australia time

Estimated Finish Time: Thursday, 8 May 2025, 01:00 Sydney, Australia time

Estimated Duration: 3 hours

Customer Outage Expected? Yes

Affected Region and Data Source: Australia and API Connect

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Apr 16, 2025 - 16:05 AEST
Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025
Notice of Scheduled Service Provider Maintenance - Australia - Driver Licence
Completed - The scheduled maintenance has been completed.
Apr 19, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 02:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Saturday, 19 April 2025, 02:00 AM Sydney, Australia time

Estimated Finish Time: Saturday, 19 April 2025, 03:00 AM Sydney, Australia time

Estimated Duration: 1 hour

Customer Outage Expected? Yes

Affected Region and Data Source: Australia and Driver Licence

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Apr 18, 15:43 AEST
Elevated API Errors - Australian Documents
Resolved - The Australian Document Verification Service has reported intermittent disruptions in Australia, primarily affecting the verification of Passports and other identity documents.

During this period, users may encounter ‘S’ (system error) responses until the issue is fully resolved.

Start Time: 19 April 2025 — 02:00 AM AEST
End Time: 19 April 2025 — 03:00 AM AEST
Apr 19, 02:00 AEST
Apr 18, 2025
Notice of Scheduled Service Provider Maintenance - Australia - BDM
Completed - The scheduled maintenance has been completed.
Apr 18, 12:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 20:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Thursday, April 17, 20:00 Sydney, Australia time

Estimated Finish Time: Friday, April 18, 12:00 Sydney, Australia time

Estimated Duration: 4 hours

Customer Outage Expected? Yes

Affected Region and Data Source: NSW and Australia - 3rd Party - IDMatrix DVS

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Apr 17, 16:45 AEST
Notice of Scheduled Service Provider Maintenance - Australia - BDM
Completed - The scheduled maintenance has been completed.
Apr 18, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 20:01 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Thursday, 17 April 2025, 8:00PM Sydney, Australia time

Estimated Finish Time: Friday, 18 April 2025, 12:00AM Sydney, Australia time

Estimated Duration: 4 hours

Customer Outage Expected? Yes

Affected Region and Data Source: NSW and BDM

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Apr 16, 11:44 AEST
Apr 17, 2025
Apr 16, 2025
Elevated API Errors - Australian Documents
Resolved - The Australian Document Verification Service has confirmed that the issue has been resolved and services are running up.

End time: 13:42 16/04/25
Apr 16, 14:17 AEST
Investigating - The Australian Document Verification Service has advised that they are experiencing intermittent errors in Australia, specifically impacting Passport and other document verification processes. Users may receive system errors 'S' responses until the issue is resolved.

Start Time: 13:26 AEST 16/04/25
Apr 16, 14:02 AEST
Apr 15, 2025
Intermittent Timeouts in Production API
Resolved - We’d like to confirm that the issue has now been fully resolved. The fix has been successfully deployed, and we have observed stable performance since then.

Thank you for your patience, and please don’t hesitate to reach out if you notice anything further.
Apr 15, 13:41 AEST
Monitoring - A fix has been deployed for the earlier reported intermittent timeouts on the Production API. We are currently monitoring the system closely to ensure stability and confirm that the issue has been fully resolved.

We will provide a final update once the incident is confirmed to be fully resolved. Thank you for your continued patience.
Apr 15, 13:29 AEST
Identified - We have identified the root cause of the intermittent timeouts affecting the Production API. Our engineering team is actively working on a fix to resolve the issue.

We appreciate your patience and will provide further updates as progress continues.
Apr 15, 13:26 AEST
Investigating - We are currently experiencing intermittent timeout issues affecting the Production API. Our team is actively investigating the root cause with the highest priority.

We will continue to monitor the situation closely and provide updates as soon as more information becomes available.
Apr 15, 12:56 AEST
Apr 14, 2025
Notice of Scheduled Service Provider Maintenance - Australia - API Connect
Completed - The scheduled maintenance has been completed.
Apr 14, 08:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 22:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Saturday, April 12, 22:00 Sydney, Australia time

Estimated Finish Time: Sunday, April 13, 08:00 Sydney, Australia time

Estimated Duration: 10 hours

Customer Outage Expected? Yes

Affected Region and Data Source: Australia and API Connect

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Apr 2, 15:46 AEDT
Apr 13, 2025
Notice of Scheduled Service Provider Maintenance - Australia - All Documents
Completed - The scheduled maintenance has been completed.
Apr 13, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 02:00 AEST
Update - We will be undergoing scheduled maintenance during this time.
Apr 12, 03:20 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Sunday, 13 April 2025, 2:00 AM Sydney, Australia time

Estimated Finish Time: Sunday, 13 April 2025, 3:00 AM Sydney, Australia time

Estimated Duration: 1 hour

Customer Outage Expected? Yes

Affected Region and Data Source: Australia and All Documents

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Apr 12, 03:18 AEST
Apr 12, 2025
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Apr 12, 01:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 22:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Friday, April 11, 2025, 22:00 Sydney Australia time.
* Estimated finish time: Saturday, April 12, 2025, 01:00 Sydney Australia time.
* Estimated Duration: 3 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Core Bureau

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Apr 3, 19:39 AEDT
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