FrankieOne
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 07, 2025 - 20:00 AEDT
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Friday, 7th February 2025, 20:00 Sydney Australia time.
* Estimated finish time: Sunday, 9th February 2025, 12:00 Sydney Australia time.
* Estimated Duration: 36 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Non-ID verification.

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Feb 7, 2025 20:00 - Feb 9, 2025 08:00 AEDT

About This Site

FrankieOne - Single API, 300+ data sources

Frankie connects global ID verification, eKYC, AML and fraud providers to enable data led decisions and provide a single unified view

Production API ? Operational
90 days ago
100.0 % uptime
Today
Frankie Components Operational
90 days ago
99.91 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Smart UI ? Operational
90 days ago
100.0 % uptime
Today
OneSDK ? Operational
90 days ago
99.73 % uptime
Today
Vendor Services ? Operational
90 days ago
100.0 % uptime
Today
KYC ? Operational
90 days ago
100.0 % uptime
Today
KYB ? Operational
90 days ago
100.0 % uptime
Today
KYT ? Operational
90 days ago
100.0 % uptime
Today
Biometrics ? Operational
90 days ago
100.0 % uptime
Today
Australian Datasources Under Maintenance
90 days ago
99.98 % uptime
Today
Primary ID Documents ? Operational
90 days ago
99.94 % uptime
Today
Secondary ID Documents ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Under Maintenance
90 days ago
100.0 % uptime
Today
New Zealand Datasources Operational
90 days ago
99.99 % uptime
Today
ID Documents ? Operational
90 days ago
99.99 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
North American Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Global Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Notice of Scheduled Service Provider Maintenance Feb 8, 2025 22:00 - Feb 9, 2025 01:00 AEDT
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 08th February 2025, 22:00 Sydney Australia time.
* Estimated finish time: Sunday, 09th February 2025, 01:00 Sydney Australia time.
* Estimated Duration: 3 Hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Core Bureau

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted on Feb 05, 2025 - 13:54 AEDT
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Sunday, 9th February, 08:00 Sydney Australia time.
* Estimated finish time: Sunday, 9th February, 14:00 Sydney Australia time.
* Estimated Duration: 6 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted on Jan 17, 2025 - 12:52 AEDT
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Friday, 14th February 2025, 00:00 NZ time.
* Estimated finish time: Friday, 14th February 2025, 05:00 NZ time.
* Estimated Duration: 5 hours
* Customer outage is expected? Yes
* Affected Region and Data source: New Zealand and ID Documents.

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted on Jan 17, 2025 - 11:55 AEDT
Notice of Scheduled Service Provider Maintenance Feb 14, 2025 20:00 - Feb 17, 2025 00:00 AEDT
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Friday, 14th February 2025, 20:00 Sydney Australia time.
* Estimated finish time: Monday, 17th February, 00:00 Sydney Australia time.
* Estimated Duration: 2 days and 4 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted on Jan 17, 2025 - 12:39 AEDT
Notice of Scheduled Service Provider Maintenance Feb 22, 2025 18:30 - Feb 23, 2025 18:30 AEDT
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 22nd February 2025, 18:30 Sydney Australia time.
* Estimated finish time: Sunday, 23rd February 2025, 18:30 Sydney Australia time.
* Estimated Duration: 24 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted on Feb 06, 2025 - 10:54 AEDT
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Friday, 28th February 2025, 20:00 Sydney Australia time.
* Estimated finish time: Friday, 28th February 2025, 22:00 Sydney Australia time.
* Estimated Duration: 2 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted on Feb 06, 2025 - 10:50 AEDT
Past Incidents
Feb 8, 2025
Completed - The scheduled maintenance has been completed.
Feb 8, 10:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 08:00 AEDT
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Tuesday, 08th February 2025, 08:00 Sydney Australia time.
* Estimated finish time: Saturday, 08th February 2025, 10:00 Sydney Australia time.
* Estimated Duration: 2 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Jan 24, 17:11 AEDT
Feb 7, 2025

Unresolved incident: Notice of Scheduled Service Provider Maintenance.

Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025
Completed - The scheduled maintenance has been completed.
Feb 2, 14:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 10:00 AEDT
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 01st February 2025, 10:00 Sydney Australia time.
* Estimated finish time: Sunday, 02nd February 2025, 14:00 Sydney Australia time.
* Estimated Duration: 28 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Jan 24, 17:06 AEDT
Feb 1, 2025
Completed - The scheduled maintenance has been completed.
Feb 1, 20:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 08:00 AEDT
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 1st February, 08:00 Sydney Australia time.
* Estimated finish time: Saturday, 1st February, 20:00 Sydney Australia time.
* Estimated Duration: 12 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Dec 16, 12:41 AEDT
Jan 31, 2025
Resolved - Summary
FrankieOne would like to advise of a recent release to our platform. Full release notes are available through the link https://docs.frankieone.com/changelog/release-25q1r1

Customer Impact
None

Jan 31, 14:45 AEDT
Jan 30, 2025

No incidents reported.

Jan 29, 2025

No incidents reported.

Jan 28, 2025
Resolved - We experienced a temporary service disruption on 28th January due to an issue with ABR’s certificate, which affected business ownership queries. The issue lasted for approximately 30 minutes and has since been resolved.

Start time: 28th January, at 8:10 PM
End time: 28th January, at 8:40 PM

Jan 28, 20:00 AEDT
Jan 27, 2025

No incidents reported.

Jan 26, 2025
Completed - The scheduled maintenance has been completed.
Jan 26, 18:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 18:30 AEDT
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 25th February, 18:30 Sydney Australia time.
* Estimated finish time: Sunday, 26th February, 18:30 Sydney Australia time.
* Estimated Duration: 24 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Jan 17, 14:01 AEDT
Completed - The scheduled maintenance has been completed.
Jan 26, 10:24 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 10:24 AEDT
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 25th January, 10:24 Sydney Australia time.
* Estimated finish time: Sunday, 26th January, 11:24 Sydney Australia time.
* Estimated Duration: 24 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Dec 9, 12:40 AEDT
Jan 25, 2025