FrankieOne
Investigating - We regret to inform you that our Visa Check Services are currently experiencing issues. Our technical team is actively working to resolve the problem as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.

Thank you for your understanding.

Jul 10, 2024 - 14:29 AEST

About This Site

FrankieOne - Single API, 300+ data sources

Frankie connects global ID verification, eKYC, AML and fraud providers to enable data led decisions and provide a single unified view

Production API ? Operational
90 days ago
100.0 % uptime
Today
Frankie Components Operational
90 days ago
100.0 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Smart UI ? Operational
90 days ago
100.0 % uptime
Today
Vendor Services ? Operational
90 days ago
100.0 % uptime
Today
KYC ? Operational
90 days ago
100.0 % uptime
Today
KYB ? Operational
90 days ago
100.0 % uptime
Today
KYT ? Operational
90 days ago
100.0 % uptime
Today
Australian Datasources Operational
90 days ago
99.96 % uptime
Today
Primary ID Documents ? Operational
90 days ago
99.94 % uptime
Today
Secondary ID Documents ? Operational
90 days ago
99.94 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
New Zealand Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
North American Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Global Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Notice of Scheduled Service Provider Maintenance Jul 20, 2024 18:30 - Jul 21, 2024 18:30 AEST
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 20th July, 18:30 Sydney Australia time.
* Estimated finish time: Saturday, 21st July, 18:30 Sydney Australia time.
* Estimated Duration: 1 day
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted on Jul 19, 2024 - 11:00 AEST
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Sunday, 21st July 2024, 05:00 Sydney Australia time.
* Estimated finish time: Sunday, 21st July 2024, 09:00 Sydney Australia time.
* Estimated Duration: 4 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Driver License

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted on Jul 08, 2024 - 01:21 AEST
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Sunday, 21st July, 05:00 Sydney Australia time.
* Estimated finish time: Sunday, 21st July, 09:00 Sydney Australia time.
* Estimated Duration: 4 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Driver Licence

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted on Jul 19, 2024 - 12:33 AEST
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Monday, 22nd July, 05:00 Sydney Australia time.
* Estimated finish time: Monday, 22nd July, 08:00 Sydney Australia time.
* Estimated Duration: 3 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Visa

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted on Jul 08, 2024 - 16:23 AEST
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Tuesday, 23rd July, 05:00 Sydney Australia time.
* Estimated finish time: Tuesday, 23rd July, 08:00 Sydney Australia time.
* Estimated Duration: 3 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Visa

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted on Jul 09, 2024 - 12:28 AEST
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Sunday, 4th August, 08:00 Sydney Australia time.
* Estimated finish time: Sunday, 4th August, 14:00 Sydney Australia time.
* Estimated Duration: 6 Hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted on Jul 19, 2024 - 11:05 AEST
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 17th August, 08:00 Sydney Australia time.
* Estimated finish time: Saturday, 17th August, 20:00 Sydney Australia time.
* Estimated Duration: 12 Hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted on Jul 19, 2024 - 11:09 AEST
Notice of Scheduled Service Provider Maintenance Aug 24, 2024 18:30 - Aug 25, 2024 18:30 AEST
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 24th August, 18:30 Sydney Australia time.
* Estimated finish time: Sunday, 25th August, 18:30 Sydney Australia time.
* Estimated Duration: 1 day
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted on Jul 19, 2024 - 11:13 AEST
Past Incidents
Jul 20, 2024

No incidents reported today.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024
Completed - The scheduled maintenance has been completed.
Jul 15, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 00:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Monday, 15th July 2024, 00:00 Sydney Australia time.
* Estimated finish time: Monday, 15th July 2024, 02:00 Sydney Australia time.
* Estimated Duration: 2 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Passport

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Jul 8, 13:20 AEST
Jul 14, 2024
Completed - The scheduled maintenance has been completed.
Jul 14, 07:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 06:01 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Sunday, 14th July, 06:00 Sydney Australia time.
* Estimated finish time: Sunday, 14th July, 07:00 Sydney Australia time.
* Estimated Duration: 1 hour
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Visa

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Jul 12, 10:42 AEST
Completed - The scheduled maintenance has been completed.
Jul 14, 07:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 06:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Sunday, 14th July, 06:00 Sydney Australia time.
* Estimated finish time: Sunday, 14th July, 07:00 Sydney Australia time.
* Estimated Duration: 1 hour
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Visa

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Jul 8, 15:36 AEST
Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024
Resolved - A technical incident occurred for the Smart UI Biometrics between July 8, 7:36PM to July 10, 2:30PM. The issue has been identified and resolved.

Environments:
PROD & UAT

Impact:
During this brief period, users may have experience issues with accessing IDV(Onfido) when using the Smart UI

Resolution:
Our team had diagnosed the issue and have applied the necessary rectification for the impacted Smart UI version.

We apologize for any inconvenience caused and appreciate your continued understanding.

Thank you for your cooperation.

Jul 11, 11:01 AEST
Jul 10, 2024

Unresolved incident: Elevated API Errors - Visa Check.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.