The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 26th October 2024, 22:00 Sydney Australia time.
* Estimated finish time: Saturday, 26th October 2024, 23:30 Sydney Australia time.
* Estimated Duration: 1 hour 30 minutes
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Core Bureau
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Posted on
Oct 23, 2024 - 11:01 AEDT
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Sunday, 27th October 2024, 05:00 Sydney Australia time.
* Estimated finish time: Sunday, 27th October 2024, 08:00 Sydney Australia time.
* Estimated Duration: 3 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Driving License
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Posted on
Oct 14, 2024 - 10:56 AEDT
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 2 November, 08:00 Sydney Australia time.
* Estimated finish time: Saturday, 2 November, 20:00 Sydney Australia time.
* Estimated Duration: 12 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API.
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Posted on
Sep 30, 2024 - 12:58 AEST
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Sunday, 3rd November, 01:00 Sydney Australia time.
* Estimated finish time: Sunday, 3rd November, 03:00 Sydney Australia time.
* Estimated Duration: 2 hours.
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and All documents
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Posted on
Oct 23, 2024 - 13:03 AEDT
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Sunday, 3 November, 08:00 Sydney Australia time.
* Estimated finish time: Sunday, 3 November, 14:00 Sydney Australia time.
* Estimated Duration: 6 Hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Posted on
Oct 11, 2024 - 18:02 AEDT
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Friday, 29th November, 20:15 Sydney Australia time.
* Estimated finish time: Sunday, 1st December, 08:00 Sydney Australia time.
* Estimated Duration: 1 day, 23 hours, and 45 minutes
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Posted on
Oct 21, 2024 - 14:22 AEDT
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Sunday, 1st December, 08:00 Sydney Australia time.
* Estimated finish time: Sunday, 1st December, 14:00 Sydney Australia time.
* Estimated Duration: 6 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Posted on
Oct 10, 2024 - 20:51 AEDT