Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 22, 2025 - 20:00 AEST
Scheduled
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
Start Time: Friday, 22 August 2025, 8:00 PM Sydney, Australia time
Estimated Finish Time: Saturday, 23 August 2025, 8:00 PM Sydney, Australia time
Estimated Duration: 24 hours
Customer Outage Expected? Yes
Affected Region and Data Source: VIC, Australia and BDM
During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Posted Aug 20, 2025 - 19:46 AEST
This scheduled maintenance affected: Australian Datasources (Secondary ID Verification).