Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 1 day ago. Apr 05, 2025 - 14:00 AEDT
Scheduled
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
Start Time: Saturday, 5 April 2025, 2:00 PM Sydney, Australia time
Estimated Finish Time: Saturday, 5 April 2025, 11:45 PM Sydney, Australia time
Estimated Duration: 9 hours 45 minutes
Customer Outage Expected? Yes
Affected Region and Data Source: Australia and Visa
During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Posted 3 days ago. Apr 03, 2025 - 10:01 AEDT
This scheduled maintenance affected: Australian Datasources (Primary ID Documents).