Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 25, 2025 - 20:00 AEST
Scheduled
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Monday, 25th August, 8:00 PM Sydney Australia time. * Estimated finish time: Monday, 25th August, 8:00 PM Sydney Australia time. * Estimated Duration: 4 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Electoral Commission
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Posted Aug 19, 2025 - 14:58 AEST
This scheduled maintenance affected: Australian Datasources (Non-ID Verification).