Notice of Scheduled Service Provider Maintenance - Visa

Scheduled Maintenance Report for FrankieOne

Completed

The scheduled maintenance has been completed.

Posted Aug 26, 2025 - 08:00 AEST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Aug 26, 2025 - 05:00 AEST

Scheduled

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Tuesday, August 26 5:00 AM Sydney, Australia time
Estimated Finish Time: Tuesday, August 26 8:00 AM Sydney, Australia time
Estimated Duration: 3 hours
Customer Outage Expected? Yes
Affected Region and Data Source: Australia and Visa

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted Aug 14, 2025 - 11:28 AEST

This scheduled maintenance affected: Australian Datasources (Primary ID Verification).