Notice of Scheduled Service Provider Maintenance

Scheduled for Apr 5, 14:00 - 23:45 AEDT

Scheduled

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday 5th April 2025, 02:00 PM Sydney Australia time.
* Estimated finish time: Saturday 5th April 2025, 11:45 PM Sydney Australia time.
* Estimated Duration: 9 Hours 45 Minutes
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Visa

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted Mar 31, 2025 - 13:38 AEDT

This scheduled maintenance affects: Australian Datasources (Primary ID Documents).