Third Party Vendor Service Outage - Biometrics Checks

Incident Report for FrankieOne

Resolved

We are marking the incident related to Biometrics Checks as resolved. The issue started at approximately 8:00 PM AEDT on 20/03/2025 and was resolved at 9:25 PM AEDT on 21/03/2025.

Please reach out to us in case of any further concerns.
Posted Mar 21, 2025 - 15:48 AEDT

Monitoring

We have received confirmation that the issue is now resolved and we are currently monitoring the situation.
Posted Mar 21, 2025 - 09:30 AEDT

Investigating

The third-party vendor is experiencing an unplanned outage affecting biometrics checks. Their team has identified the issue and is working on a fix.
Posted Mar 21, 2025 - 09:05 AEDT
This incident affected: Vendor Services (Biometrics).
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